Soul77 Privacy Policy – How We Protect Your Data

Overview

Soul77 operates the online gaming platform available at soul77.club. As part of running this platform, we collect and process personal data about our players. This Privacy Policy describes how we handle that data in a way that is transparent, lawful, and fair.

This policy applies to all personal data collected through the Soul77 website, mobile app, customer support channels, and any other interaction you have with Soul77. It applies to all registered players and to visitors who browse the platform without registering.

By using Soul77, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the Soul77 platform.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the Soul77 platform as a whole.

Data We Collect

Soul77 collects the following categories of personal data:

Identity Data

Full name as it appears on your government-issued ID
Date of birth
Gender (optional)
Copies of identity documents submitted for verification

Contact Data

Mobile phone number
Email address

Financial Data

Mobile banking account numbers (bKash, Nagad, Rocket) used for deposits and withdrawals
Transaction history including deposit amounts, withdrawal amounts, and dates
Account balance information

Gaming Activity Data

Games played, bet amounts, and outcomes
Session duration and frequency of play
Bonus usage and wagering history

Technical Data

IP address and approximate location derived from IP
Device type, operating system, and browser
Login timestamps and session data
Cookie identifiers (see Section 6)

Communications Data

Records of support conversations via live chat or email
Feedback and complaints submitted to Soul77

            Note: Soul77 does not collect or store full payment card numbers. All financial transactions are processed through bKash, Nagad, or Rocket's own secure systems. Soul77 only receives confirmation of transaction completion and the associated account reference.
          

How We Collect Your Data

Soul77 collects your personal data through the following channels:

Registration form: When you create a Soul77 account, you provide your name, date of birth, phone number, and email address directly.
Identity verification: When we ask you to verify your identity, you submit copies of government-issued documents.
Deposits and withdrawals: When you make a financial transaction, your mobile banking reference and transaction details are recorded.
Gameplay: Your betting activity, game choices, and session data are automatically recorded by our platform systems.
Customer support: When you contact Soul77 support via live chat or email, the content of those conversations is stored.
Cookies and tracking: When you browse the Soul77 website or app, cookies and similar technologies collect technical data about your device and behaviour on the platform.
Third-party verification services: If we use an external identity verification provider to confirm your age or identity, they may share relevant data with us.

How We Use Your Data

Soul77 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The table below summarises our main uses:

Purpose	Data Used	Legal Basis
Create and manage your account	Identity, contact data	Contract performance
Process deposits and withdrawals	Financial data, identity data	Contract performance
Verify your age and identity	Identity documents, date of birth	Legal obligation
Prevent fraud and money laundering	Financial data, technical data, gaming activity	Legal obligation / Legitimate interest
Provide customer support	Communications data, account data	Contract performance
Send service notifications	Contact data	Contract performance
Improve platform performance	Technical data, gaming activity	Legitimate interest
Responsible gaming monitoring	Gaming activity, session data	Legal obligation / Legitimate interest
Comply with legal and regulatory requirements	All categories as required	Legal obligation

Soul77 does not use your personal data for targeted advertising, profiling for marketing purposes, or selling to third-party data brokers. We send promotional communications only about Soul77's own offers, and only to players who have not opted out.

Marketing Opt-Out: If you do not want to receive promotional messages from Soul77, contact support at [email protected] and we will remove you from our marketing list immediately. This will not affect your ability to use the platform.

Data Sharing

Soul77 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment processors (bKash, Nagad, Rocket): When you make a deposit or withdrawal, your transaction details are shared with the relevant mobile banking provider to complete the transaction. These providers have their own privacy policies governing how they handle your data.
Identity verification providers: If Soul77 uses a third-party service to verify your age or identity, your submitted documents may be shared with that provider solely for verification purposes.
Fraud prevention and security services: Soul77 may share technical data and transaction data with fraud detection services to protect the platform and its players.
Legal and regulatory authorities: Soul77 may be required by law to disclose your data to government agencies, financial intelligence units, or law enforcement bodies. We will comply with such requests where legally obligated to do so.
Business transfers: In the event that Soul77 is acquired by or merged with another company, your data may be transferred to the new entity. You will be notified of any such change.

All third parties with whom Soul77 shares data are required to handle it securely and in accordance with applicable data protection standards. Soul77 does not permit third parties to use your data for their own marketing or commercial purposes.

Cookies

Soul77 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

Essential cookies: These are required for the Soul77 platform to function. They keep you logged in, maintain your session, and enable core features like deposits and game loading. You cannot opt out of these without stopping use of the platform.
Analytics cookies: These help Soul77 understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We use this to improve the platform experience.
Preference cookies: These remember your settings, such as language preference or display options, so you do not have to set them every time you visit.
Security cookies: These help Soul77 detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Soul77, but some features may not work as smoothly. Note that clearing cookies will log you out of your session.

            No Ad Tracking: Soul77 does not use advertising cookies or share cookie data with ad networks. We do not track your activity across other websites.
          

Data Retention

Soul77 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. The table below gives an overview of our standard retention periods:

Data Category	Retention Period	Reason
Account and identity data	5 years after account closure	Legal and regulatory obligation
Financial transaction records	7 years after transaction date	Anti-money laundering compliance
Gaming activity logs	3 years after last activity	Dispute resolution and fraud prevention
Customer support records	2 years after case closure	Quality assurance and dispute resolution
Technical and session data	12 months	Security monitoring and platform improvement
Marketing preferences	Until opt-out or account closure	Consent management

When data is no longer required, Soul77 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

Security

Soul77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

SSL/TLS encryption: All data transmitted between your device and Soul77's servers is encrypted using industry-standard SSL/TLS protocols.
Secure data storage: Personal data is stored on servers with restricted access, firewalls, and regular security audits.
Access controls: Only authorised Soul77 staff who need access to your data to perform their job functions can access it. All staff access is logged and monitored.
Password hashing: Your Soul77 account password is stored as a one-way cryptographic hash. Soul77 staff cannot see your password in plain text.
Fraud monitoring: Soul77 uses automated systems to detect unusual account activity and flag it for review.

While Soul77 takes all reasonable steps to protect your data, no system is completely immune to security risks. If you suspect that your Soul77 account has been compromised, contact support immediately at [email protected].

            Your Role in Security: You are responsible for keeping your Soul77 login credentials confidential. Use a strong, unique password and never share your account details with anyone — including people claiming to be Soul77 staff. Soul77 will never ask for your password.
          

Your Rights

As a Soul77 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Right to Access

Request a copy of all personal data Soul77 holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold about you.

Right to Erasure

Request deletion of your data where we no longer have a legal basis to hold it.

Right to Restriction

Ask us to limit how we use your data while a dispute or review is in progress.

Right to Portability

Receive your data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to processing based on legitimate interest, including direct marketing.

Please note that some rights are subject to legal limitations. For example, Soul77 cannot delete financial transaction records that we are legally required to retain for anti-money laundering compliance. Where we cannot fulfil a request in full, we will explain why.

Minors

Soul77 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Soul77 or provide any personal data to us.

If Soul77 discovers or is notified that a player is under 18, we will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment source. We may also report the matter to relevant authorities where required.

If you are a parent or guardian and believe your child has registered on Soul77, please contact us immediately at [email protected] with the relevant account details and we will act without delay.

            Age Verification: Soul77 uses automated age checks at registration and may request identity documents at any time to confirm a player's age. This is a legal requirement and cannot be waived.
          

Policy Changes

Soul77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. For minor updates, the revised policy will simply be published on this page.

We encourage you to review this Privacy Policy periodically. Your continued use of Soul77 after any changes are published constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using Soul77 and may request account closure.

Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Soul77 handles your personal data, please get in touch with our team:

Email: [email protected]
Live Chat: Available within the Soul77 platform after login, 24/7
Response Time: Data rights requests are handled within 30 days
Languages: Bengali and English

When submitting a data rights request, please include your registered email address or phone number so we can verify your identity before processing the request. This step is necessary to protect your data from unauthorised access.