Legal

Soul77 Terms and Conditions – Know Before You Play

These Terms and Conditions govern your use of the Soul77 platform. By registering an account or placing any bet on Soul77, you confirm that you have read, understood, and agreed to everything on this page. Please take a few minutes to go through it — it protects both you and us.

Document Version
v3.2 — 2025
Applies To
All Soul77 registered accounts
Jurisdiction
Bangladesh (BDT)
Minimum Age
18+ Only
Last Updated: January 2025
Important Notice: These Terms and Conditions form a legally binding agreement between you and Soul77. If you do not agree with any part of these terms, you must not use the Soul77 platform. Continued use of Soul77 after any update to these terms constitutes your acceptance of the revised version.

01 Acceptance of Terms

By accessing, registering on, or using the Soul77 platform in any way — including browsing the website, creating an account, making a deposit, or placing a bet — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them.

These terms apply to all users of Soul77, including registered players, visitors, and anyone who interacts with any part of the platform. If you are using Soul77 on behalf of another person, you confirm that you have the authority to bind that person to these terms.

Soul77 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised date. It is your responsibility to check this page periodically. Your continued use of Soul77 after any changes are posted means you accept the updated terms.

Plain English Summary: Using Soul77 means you agree to these rules. If the rules change, we'll update this page. Keep checking back if you want to stay informed.

02 Eligibility

To register and use Soul77, you must meet all of the following requirements:

  • You must be at least 18 years of age. Soul77 does not permit anyone under 18 to register, deposit, or play under any circumstances.
  • You must be legally permitted to participate in online gaming under the laws applicable to you in your location.
  • You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
  • You must not be an employee, contractor, or immediate family member of an employee of Soul77 or any of its affiliated companies.
  • You must not have been previously excluded or banned from Soul77 for any reason.
  • You must be acting on your own behalf and not as an agent for any third party.

Soul77 may request proof of age and identity at any time. If you cannot provide satisfactory verification, Soul77 reserves the right to suspend or close your account and withhold any funds pending investigation.

Age Verification: Soul77 takes underage gambling seriously. We use automated and manual checks to verify player ages. If we suspect a player is under 18, the account will be suspended immediately pending verification.

03 Account Registration

Each player is permitted to hold one account only on Soul77. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and will result in all accounts being closed and any balances forfeited.

When registering, you must provide accurate, complete, and up-to-date information. This includes your real name, date of birth, and a valid contact method. Providing false information during registration is a breach of these terms and may result in immediate account closure.

You are responsible for keeping your Soul77 login credentials — including your username and password — confidential. Do not share your account details with anyone. Soul77 will not be held responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

  • Notify Soul77 immediately if you suspect unauthorised access to your account.
  • Do not allow any other person to use your Soul77 account.
  • Use a strong, unique password that you do not use on other platforms.
  • Log out of your account when using shared or public devices.

Soul77 reserves the right to verify your identity at any point. You may be asked to submit a copy of a government-issued ID, proof of address, or proof of payment method. Failure to provide these documents within a reasonable timeframe may result in account suspension.

04 Deposits and Withdrawals

All transactions on Soul77 are processed in Bangladeshi Taka (BDT). Soul77 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. No other payment methods are accepted at this time.

Deposits:

  • The minimum deposit amount is ৳200.
  • Deposits are credited to your Soul77 wallet instantly in most cases. If a deposit does not appear within 15 minutes, contact support.
  • Soul77 does not charge fees on deposits, but your mobile banking provider may apply their own charges.
  • You may only deposit funds from a payment account registered in your own name. Third-party deposits are not permitted.

Withdrawals:

  • The minimum withdrawal amount is ৳500.
  • Withdrawals are processed to the same payment method used for the most recent deposit.
  • Most withdrawals are processed within 3 to 5 minutes during normal operating hours.
  • Soul77 may request identity verification before processing a withdrawal, particularly for large amounts or first-time withdrawals.
  • Withdrawals will not be processed to third-party accounts under any circumstances.
  • Soul77 reserves the right to delay or withhold a withdrawal if fraud, bonus abuse, or a breach of these terms is suspected.
Payment Note: Always use a bKash, Nagad, or Rocket account registered in your own name. Using someone else's account — even a family member's — is a breach of these terms and may result in your account being closed.

05 Bonuses and Promotions

Soul77 offers bonuses and promotions from time to time. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These specific terms are published alongside each promotion and form part of these Terms and Conditions.

  • Bonuses are credited to your Soul77 account in BDT and are subject to wagering requirements before withdrawal.
  • The standard wagering requirement for welcome bonuses is 20x the bonus amount unless stated otherwise.
  • Bonuses may only be used on eligible games as specified in the promotion details.
  • Only one bonus may be active at a time. You cannot stack multiple bonuses unless explicitly permitted.
  • Bonuses expire after the period stated in the promotion. Expired bonuses are forfeited automatically.
  • Soul77 reserves the right to withdraw any bonus if it suspects the bonus is being abused or if the player has breached any part of these terms.
  • Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
Bonus Abuse: Creating multiple accounts to claim bonuses more than once, using bots, or coordinating with other players to exploit promotions are all considered bonus abuse. Soul77 will close accounts and forfeit all balances where abuse is detected.

06 Gameplay Rules

All games available on Soul77 use certified random number generators (RNG) that have been independently tested for fairness. Game outcomes are entirely random and cannot be influenced by Soul77, the player, or any third party.

Each game on Soul77 has its own set of rules, minimum and maximum bet limits, and payout structures. These are displayed within the game interface before you place any bet. It is your responsibility to read and understand the rules of each game before playing.

  • Bets placed and confirmed cannot be cancelled or reversed.
  • In the event of a technical fault during a game round, the round may be declared void and stakes returned to the player's wallet.
  • If a game result is disputed, Soul77's server logs are the definitive record of what occurred. The outcome shown in the server log will be treated as final.
  • Soul77 is not responsible for losses resulting from a player's misunderstanding of game rules.
  • Minimum bet amounts vary by game. Check the game interface for current limits.

Soul77 reserves the right to suspend any game at any time for maintenance, updates, or investigation. In such cases, active bets will be settled according to the game state at the time of suspension.

07 Prohibited Conduct

The following actions are strictly prohibited on Soul77. Engaging in any of these will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Registering more than one account on Soul77.
  • Providing false, misleading, or incomplete information during registration or verification.
  • Using automated software, bots, scripts, or any other tool to interact with Soul77 games or systems.
  • Attempting to exploit bugs, glitches, or errors in the platform for financial gain.
  • Colluding with other players to gain an unfair advantage in any game.
  • Using funds derived from illegal activity to deposit on Soul77.
  • Attempting to launder money through the Soul77 platform.
  • Harassing, threatening, or abusing Soul77 staff or other players.
  • Attempting to access another player's account without authorisation.
  • Circumventing any security measure, geo-restriction, or access control on the platform.
Zero Tolerance: Soul77 operates a zero-tolerance policy on fraud, cheating, and money laundering. All suspicious activity is logged and may be reported to financial intelligence authorities in Bangladesh.

08 Responsible Gaming

Soul77 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their gaming activity.

  • Deposit Limits: You can set daily, weekly, or monthly deposit limits on your account. Contact support to activate this feature.
  • Session Time Reminders: Soul77 can send you reminders after a set period of continuous play.
  • Self-Exclusion: If you feel you need a break, you can request a temporary or permanent self-exclusion from Soul77. During a self-exclusion period, you will not be able to log in, deposit, or play.
  • Reality Checks: Pop-up notifications can be enabled to show you how long you have been playing and how much you have wagered.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for detailed guidance and support resources.

Need Help? If gaming is no longer fun and is causing problems in your life, please reach out to Soul77 support immediately. We will help you set up self-exclusion or connect you with appropriate support resources. Your wellbeing matters more than your bets.

09 Privacy and Data

Soul77 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using Soul77, you consent to the collection and use of your data as described in the Privacy Policy.

Soul77 collects personal information including your name, date of birth, contact details, payment information, and gaming activity. This data is used to operate your account, process payments, verify your identity, prevent fraud, and comply with legal obligations.

  • Soul77 will never sell your personal data to third parties for marketing purposes.
  • Your data may be shared with payment processors, identity verification services, and regulatory authorities where required by law.
  • Soul77 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers.
  • You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

10 Limitation of Liability

Soul77 provides its platform on an "as is" and "as available" basis. While we work hard to maintain a reliable and fair service, we cannot guarantee that the platform will be available at all times or that it will be free from errors or interruptions.

  • Soul77 is not liable for any losses arising from platform downtime, technical faults, or interruptions to internet connectivity.
  • Soul77 is not responsible for losses resulting from a player's own decisions, including decisions made based on a misunderstanding of game rules or odds.
  • Soul77's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.
  • Soul77 is not liable for any indirect, consequential, or special damages of any kind.

Nothing in these terms limits Soul77's liability for fraud, death, or personal injury caused by Soul77's negligence, or any other liability that cannot be excluded by law.

11 Account Termination

Soul77 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we believe that:

  • You have breached any part of these Terms and Conditions.
  • Your account has been used for fraudulent, illegal, or abusive activity.
  • You have provided false information during registration or verification.
  • Continued operation of your account poses a risk to Soul77, other players, or third parties.
  • We are required to do so by a regulatory authority or court order.

If your account is closed due to a breach of these terms, any remaining balance may be forfeited. If your account is closed for any other reason, your remaining balance will be returned to you via your registered payment method after any pending verifications are completed.

You may also close your own Soul77 account at any time by contacting support. Any remaining balance will be returned to your registered payment method within 5 business days, provided all verification requirements have been met.

12 Changes to These Terms

Soul77 may update these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify registered players via email or an in-platform notification.

It is your responsibility to review these terms periodically. If you continue to use Soul77 after changes have been posted, you are deemed to have accepted the updated terms. If you do not agree with any changes, you must stop using Soul77 and may request account closure.

Stay Updated: We recommend bookmarking this page and checking it whenever you receive a notification about a terms update. Changes take effect immediately upon publication unless stated otherwise.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Soul77 support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly within the Soul77 platform after login
  • Response Time: Most queries are answered within 15 minutes during peak hours
  • Languages: Bengali and English

For issues related to responsible gaming, self-exclusion, or account restrictions, please mark your message as urgent and our dedicated player welfare team will prioritise your request.

Our Commitments

What Soul77 Promises You

Beyond the legal language, here is what Soul77 is genuinely committed to delivering for every player.

Fair Play Guaranteed

Every game on Soul77 uses a certified RNG that has been independently audited. No outcome can be manipulated — not by us, not by anyone. What you see is what you get, every single time.

Fast, Reliable Payouts

Soul77 processes withdrawals within minutes for verified accounts. We don't hold your money without reason. If there's ever a delay, our support team will explain why and resolve it quickly.

Your Data Stays Private

Soul77 never sells your personal data. We collect only what we need to run your account and comply with legal requirements. Your information is encrypted and stored securely at all times.

Responsible Gaming Tools

Deposit limits, self-exclusion, session reminders — Soul77 gives you the tools to stay in control. We take problem gambling seriously and will always prioritise your wellbeing over your bets.

Support in Your Language

Soul77's support team handles queries in both Bengali and English, 24/7. You'll always speak to a real person who understands the Bangladeshi context — not a generic chatbot reading from a script.

Clear, Honest Terms

Soul77 writes its terms in plain language wherever possible. We don't hide important conditions in fine print. If something changes, we tell you. No surprises, no tricks.

Ready to Play?

You've Read the Rules — Now Join Soul77

Now that you know exactly how Soul77 works and what we stand for, take the next step. Registration takes under two minutes. Deposit via bKash or Nagad and start playing today.

18+ only. Please play responsibly. Responsible Gaming